Terms of service

*Terms Of Service* 

Effective Date: 16 October 2026
Last Updated: 16 October 2026

Welcome to EatMyFood (“we,” “our,” “us,” or the “Store”). These Terms of Service (“Terms”) govern your access to and use of our website, https://eatmyfood.in, and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our services. If you do not agree with these Terms, please refrain from using our website.

Store Name: EatMyFood
Legal Business Name: EatMyFood
Website: https://eatmyfood.in
Customer Support Email: kashishjaiswal855@gmail.com
Business/Court Location: Lucknow, Uttar Pradesh, India
Business Address: [Full Business Address]

1. Account Terms

1.1. Customers must provide accurate, complete, and current information when creating an account or placing an order, including their name, contact number, email address, billing information, and delivery address.

1.2. Customers must be legally eligible to enter into a binding contract under applicable Indian law. Minors may use the website only with appropriate parental or legal guardian involvement, as permitted by law.

1.3. Customers are responsible for maintaining the confidentiality of their account credentials and for activities conducted through their accounts.

1.4. If you suspect unauthorized access to your account, please notify us promptly at kashishjaiswal855@gmail.com.

1.5. We reserve the right to restrict or suspend accounts involved in fraudulent transactions, misuse of our website, or violations of these Terms, subject to applicable law.

2. Pricing and Payment

2.1. All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

2.2. Product prices, applicable taxes, shipping charges, discounts, and other mandatory charges will be disclosed before you complete your purchase.

2.3. We reserve the right to update prices, product listings, and promotional offers. Changes will not affect orders already accepted, except where an adjustment is permitted by applicable law.

2.4. Available payment methods may include UPI, debit cards, credit cards, net banking, digital wallets, and other payment options displayed at checkout.

2.5. Online payments may be processed by third-party payment service providers. Such transactions are subject to the relevant provider’s applicable terms and security procedures.

2.6. Customers authorize payment of the total amount displayed at checkout when they affirmatively place an order.

2.7. If payment fails, is reversed, or cannot be verified, we may delay processing or cancel the affected order, subject to applicable law.

2.8. If an order is cancelled by us after payment has been received, any refund due will be initiated in accordance with the applicable refund terms and legal requirements.

3. Product Descriptions and Food Safety

3.1. We make reasonable efforts to ensure that product descriptions, photographs, ingredients, net quantity, prices, packaging details, and other information on our website are accurate and up to date.

3.2. Actual product appearance, packaging, colour, or presentation may vary slightly from website photographs. Such variations will not excuse a product being materially different from its description.

3.3. Customers should carefully review the product information and packaging before consumption, including ingredients, allergen declarations, nutritional information, storage instructions, batch details, date marking, and other applicable food labelling information.

3.4. Customers with food allergies, intolerances, or specific dietary requirements should review the available product information and contact us before ordering if clarification is needed.

3.5. We will comply with applicable Indian food safety and labelling requirements, including relevant requirements under the Food Safety and Standards Act, 2006, and applicable rules and regulations, as relevant to our products and business.

3.6. We do not guarantee that a product is suitable for every individual’s dietary needs. Customers should follow the storage, preparation, and consumption instructions provided on the packaging.

3.7. If a product is defective, damaged, contaminated, expired, unsafe, incorrectly described, or materially different from what was ordered, customers may contact us for an appropriate remedy under these Terms and applicable law within 24 hours of the delivery and opening video of the outer box and inner box of the item together in one video is mandatory or else the complaint will be closed . 

4. Order Placement and Acceptance

4.1. Placing an order constitutes an offer by the customer to purchase the selected products under these Terms.

4.2. After an order is placed, an acknowledgement may be sent through email, SMS, WhatsApp, or another available communication channel. An automated acknowledgement does not necessarily constitute final acceptance of the order.

4.3. An order will be treated as accepted when we communicate acceptance or otherwise confirm that the order has been accepted for fulfilment.

4.4. We may decline or cancel an order where reasonably necessary because of product unavailability, an evident pricing or listing error, payment failure, suspected fraud, delivery restrictions, or other legitimate circumstances, subject to applicable law.

4.5. If we cancel an accepted order for which payment has been received, we will initiate the applicable refund within the legally required period or, where no specific period applies, within a reasonable period. Our usual processing target is 5-7  business days, subject to the circumstances and applicable law.

4.6. If only part of an order is unavailable, we may contact the customer to discuss available options, including partial fulfilment or cancellation of the affected item.

4.7. Customers should verify their product selection, quantities, delivery address, and contact information before confirming an order.

5. Shipping and Delivery

5.1. EatMyFood aims to deliver orders within 5–7 business days, subject to the delivery location, product availability, and other relevant circumstances. The applicable estimated delivery timeline will be communicated at checkout or through order updates.

5.2. Delivery timelines are estimates and may be affected by courier operations, weather conditions, public holidays, transport disruptions, or other circumstances beyond our reasonable control.

5.3. Orders will be shipped to the address provided by the customer. Customers are responsible for ensuring that their delivery details are accurate and complete.

5.4. Applicable shipping charges will be displayed before the customer completes the purchase.

5.5. Tracking information may be provided where available. Delivery will be carried out through our designated courier or logistics partners.

5.6. Customers should inspect their packages promptly upon delivery. If an order arrives damaged, tampered with, incomplete, incorrect, or potentially unsafe, please contact us at kashishjaiswal855@gmail.com within 24 hours of delivery, where reasonably possible.An opening video of the outer box including the shipping label and the inside box item is mandatory or else the complaint will be rejected and closed .

5.7. Please include your order number and a description of the issue. Photographs or videos of the outer packaging, inner packaging, product, and shipping label may help us investigate the complaint.

5.8. The 24-hour reporting period is intended to facilitate prompt investigation and is not intended to extinguish any statutory rights or remedies that cannot lawfully be restricted.

5.9. Customers should store and handle food products according to the instructions provided on the packaging. Food safety concerns should be reported as soon as possible.

5.10. We will make reasonable efforts to resolve delivery issues and will not use courier delays or circumstances beyond our control as a blanket exclusion of our obligations under applicable law.

6. Returns, Cancellations and Refunds

6.1. General return policy

EatMyFood primarily sells food products. For hygiene, food safety, and product integrity reasons, products may be designated as non-returnable, particularly after opening, use, or where the nature of the product makes resale inappropriate.

The applicable return eligibility will be displayed on the product page or otherwise communicated before purchase.

However, a non-returnable designation does not remove any consumer rights or remedies available under applicable law.

6.2. Damaged, incorrect, defective or unsafe products

If you receive an incorrect, damaged, missing, defective, contaminated, expired, or potentially unsafe product, please email kashishjaiswal855@gmail.com within 24 hours of delivery, where reasonably possible.

Please provide:

Your order number and registered contact details.

A clear description of the issue.

Photographs and a  video of the outer shipping package, inner packaging, product, and shipping label, where available is mandatory or else the complaint will not be considered.

Any other reasonable information needed to investigate the complaint.

We may request supporting evidence to verify the issue. 

6.3. Refunds and replacements

Each complaint will be reviewed based on its circumstances and applicable law. Depending on the issue, available remedies may include a replacement, refund, or another legally appropriate resolution.

We do not offer unconditional refunds for change of mind or for products that are correctly supplied and comply with the applicable product description and policy. However, this does not exclude refunds or other remedies required by law, including for defective, deficient, unsafe, incorrect, or misrepresented products.

6.4. Refund processing time

Approved refunds will generally be processed within 7–10 business days. The time required for the amount to appear in the customer’s account may depend on the bank, payment method, card issuer, or payment service provider.

Where applicable law or a competent authority requires an earlier refund, the required timeline will prevail.

Refunds will ordinarily be issued through the original payment method, where feasible, or another lawful method agreed upon with the customer.

6.5. Order cancellations

Customers may request cancellation before dispatch by contacting:

Email: kashishjaiswal855@gmail.com
Phone: +91 9696198366

Cancellation requests received after dispatch may not be possible to process as ordinary cancellations. Nevertheless, cancellation rights and remedies required by applicable law will remain unaffected.

Any cancellation charges, where legally permissible, will be disclosed before purchase and applied consistently with applicable law.

6.6. Refund exclusions

A refund or replacement may not be available solely because a customer changes their mind, selects the wrong product, or no longer wants an accurately described product, doesn't like the quality or taste except where our published policy or applicable law provides otherwise.

Nothing in this section excludes liability or remedies for defective goods, deficiency in service, unfair trade practices, product liability, or other matters protected by Indian law.

6.7. Further information

For questions about cancellations, returns, or refunds, contact kashishjaiswal855@gmail.com.

A separate Returns and Refund Policy may be published at [Returns and Refund Policy URL]. If there is any inconsistency, mandatory consumer protections under applicable law will prevail.

7. Prohibited Uses

Customers agree not to use our website or services:

For unlawful, fraudulent, deceptive, or malicious purposes.

To submit false account, contact, payment, or delivery information.

To interfere with the security or proper functioning of our website.

To upload viruses, malicious code, or harmful software.

To attempt unauthorized access to our systems, accounts, or customer information.

To copy, reproduce, or commercially exploit our website content without authorization, except as permitted by law.

To engage in fraudulent transactions, abusive conduct, or deliberate misuse of our customer support services.

To violate applicable Indian laws or the rights of other individuals.

Where reasonably justified and legally permitted, we may restrict access, suspend an account, investigate suspected misuse, or report unlawful activity to the appropriate authorities.

8. Limitation of Liability

8.1. We make reasonable efforts to keep our website accessible and functioning properly. However, uninterrupted or error-free access cannot be guaranteed at all times.

8.2. To the extent permitted by law, we will not be liable for indirect losses arising from temporary website interruptions, third-party service disruptions, or events beyond our reasonable control.

8.3. Customers are responsible for providing accurate delivery details. We may not be responsible for delays caused solely by incorrect information supplied by a customer, to the extent permitted by law.

8.4. We will not exclude or limit any liability that cannot lawfully be excluded or limited under applicable Indian law, including liability relating to fraud, product liability, food safety obligations, or legally recognized consumer remedies.

8.5. Nothing in these Terms excludes or restricts rights under the Consumer Protection Act, 2019, applicable e-commerce rules, food safety legislation, or other applicable laws.

8.6. Third-party payment providers and courier services may operate under their own terms. Their involvement does not remove our obligations to customers under applicable law.

9. Governing Law and Jurisdiction

9.1. These Terms are governed by the laws of India.

9.2. Subject to applicable law, disputes arising from these Terms or purchases made through our website may be brought before the competent courts in Lucknow, Uttar Pradesh, India, where such courts have jurisdiction.

9.3. Nothing in this clause prevents customers from approaching a consumer commission, regulatory authority, or other forum that has jurisdiction under applicable Indian law.

9.4. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

Any revised version will be published on this page with an updated “Last Updated” date. Changes will apply as permitted by law and will not retrospectively remove rights already accrued to customers.

Customers are encouraged to review this page periodically.

11. Grievance Redressal and Contact Information

If you have questions, complaints, or concerns about an order, product, payment, delivery, or these Terms, please contact us using the details below.

Store Name: EatMyFood
Legal Business Name: EatMyFood
Website: https://eatmyfood.in
Customer Support Email: kashishjaiswal855@gmail.com
Customer Support Phone: +91 9696198366
Business Location: Lucknow, Uttar Pradesh, India
Full Business Address: [Full Business Address]
Customer Support Hours: 10 a.m - 6 P.M . 

We will acknowledge consumer complaints within 48 hours and endeavour to resolve them within one month of receipt, in accordance with applicable requirements.

Please include your order number and relevant details when submitting an order-related complaint so that we can investigate it efficiently.

12. Final Acknowledgement

By accessing our website or placing an order, you acknowledge that you have had the opportunity to review these Terms of Service.

These Terms should be read together with our Privacy Policy, Shipping Policy, and Returns and Refund Policy, where applicable.

Thank you for choosing EatMyFood. We appreciate your trust and look forward to serving you.