Shipping policy

*Shipping policy* 

Last Updated: 16th October 2026

At EatMyFood, we are committed to delivering your favourite food products safely and conveniently to your doorstep. Please read our shipping policy to understand how we process, ship, and deliver your orders.

1. Shipping Methods

We deliver orders across India through reliable third-party courier and logistics partners.

Available shipping methods may include:

Standard Shipping: Delivery through our regular courier service.

Express Shipping: Faster delivery, where available, at an additional cost.

Other Delivery Options: Availability depends on your delivery location and the courier service.

Shipping options available for your order will be displayed at checkout, wherever applicable.

2. Order Processing Time

Orders are generally processed within 1-2  business days after successful payment confirmation.

Order processing includes order verification, product preparation, packaging, and handover to our courier partner.

Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time. You will be notified if there is a significant delay in processing your order.

Please note that order processing time is separate from the delivery timeframe.

3. Delivery Timeframe

We aim to deliver orders within 4-5 business days after dispatch, depending on your delivery address and courier service availability.

Estimated delivery times may vary based on:

Your delivery location and PIN code.

Courier partner availability.

Weather conditions, public holidays, or unforeseen circumstances.

Remote or difficult-to-access delivery locations.

Delivery timelines are estimates and are not guaranteed. We will make reasonable efforts to ensure your order reaches you as soon as possible.

4. Shipping Charges

Shipping charges are calculated based on factors such as delivery location, parcel weight, shipping method, and courier rates.

The applicable shipping charges will be displayed at checkout before you complete your purchase. No shipping charge will be applied without being disclosed during checkout.

5. Order Tracking

Once your order has been dispatched, we will share the tracking details through [email/SMS/WhatsApp], where available.

You can use the tracking number and courier link provided to check your shipment status.

Please allow 1-2 days  for tracking information to become active after dispatch. If your tracking details are unavailable or have not updated for an extended period, please contact us using the details below.

6. Incorrect Address or Failed Delivery

Please ensure that your shipping address, PIN code, phone number, and other delivery details are correct before placing your order.

If an order cannot be delivered because of an incorrect address, an unavailable recipient, or repeated failed delivery attempts, the courier may return the parcel to us.

If your parcel is returned, please contact us so we can discuss the available options for re-delivery or resolution. Additional shipping charges may apply where permitted and will be communicated to you in advance.

If the delivery failure is caused by an error on our part, we will work with you to resolve the issue fairly.

7. Damaged, Missing, or Incorrect Orders

We take care to package your products properly before dispatch.

If your order arrives damaged, is missing an item, contains the wrong product, or has another delivery-related issue, please contact us within 24 hours of delivery at:

Email: kashishjaiswal855@gmail.com or WhatsApp support:- +91 9696198366. 

Please include your order number, a description of the issue, and clear photographs and an unboxing video which includes the outerbox opening , shipping label and the inner box product is mandatory. 

We will review your concern and work towards an appropriate resolution, which may include a replacement, refund, or another remedy depending on the circumstances and applicable law.

Any documentation request will be used to help investigate the issue and will not override your rights under applicable consumer protection laws.

8. Shipping Delays

Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

Severe weather or natural disasters.

Courier service disruptions.

Public holidays or peak shopping periods.

Transportation restrictions or other unforeseen events.

If we become aware of a significant delay, we will make reasonable efforts to update you.

If your order has not arrived by the estimated delivery date, please contact us with your order number so we can check its status with our courier partner.

9. Cancellations and Undelivered Orders

If you wish to cancel an order, please contact us as soon as possible at kashishjaiswal855@gmail.com. Cancellation may not be possible once the order has been processed or dispatched.

For orders that are lost in transit, returned to sender, or undelivered for reasons attributable to us or our courier partner, please contact our support team;- +91 9696198366 for assistance.

Any eligible refund will be handled in accordance with our Refund and Cancellation Policy and applicable law.

10. Contact Us

If you have any questions about shipping, delivery, or your order, please contact us:

Brand: EatMyFood
Website: https://eatmyfood.in
Email: kashishjaiswal855@gmail.com

Contact number : +91 9696198366 
Location: Lucknow, Uttar Pradesh, India

We appreciate your trust in EatMyFood and thank you for shopping with us!