Refund policy

*Return and refund policy*

Last Updated: 16th October 2026

At EatMyFood, customer satisfaction and product quality are important to us. We take care to prepare, package, and deliver your orders responsibly. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.

Please read our Return and Refund Policy below to understand the conditions and process for requesting a return, replacement, or refund.

1. Return Eligibility

Due to the nature of food products and hygiene requirements, we generally do not accept returns of food items simply because a customer changes their mind.

However, you may be eligible for a return, replacement, or refund if:

You receive a damaged or defective product.

You receive an incorrect product or a product different from what you ordered.

Your order is missing one or more items.

The product is spoiled, contaminated, or otherwise unsafe or unsuitable for consumption upon delivery.

The product is expired at the time of delivery.

Your order is lost in transit or cannot be delivered for reasons attributable to us or our delivery partner.

Another situation qualifies for a remedy under applicable consumer protection laws.

All requests will be reviewed fairly, taking into account the circumstances of the order and applicable law.

2. Return Request Timeframe

Please report any damaged, defective, incorrect, missing, or spoiled product within 24 hours of delivery by contacting us at:

Email: kashishjaiswal855@gmail.com
WhatsApp/Contact: +91 9696198366

Please provide your order number, a description of the issue, and clear photographs and an unboxing video which includes outer box inner box opening with the shipping label . 

For food safety concerns, please stop consuming the affected product immediately.

We encourage customers to report issues as soon as possible so that we can investigate and resolve them promptly. This reporting timeframe does not limit any rights or remedies available to customers under applicable law.

3. Non-Returnable Items

For food safety and hygiene reasons, the following items are generally not eligible for return due to a change of mind:

Food products that have been opened, consumed, or partially consumed.

Products that have been unsealed or tampered with after delivery, unless the issue relates to a defect, contamination, or another valid complaint.

Products that have been damaged due to improper storage or handling by the customer after delivery.

Products returned without prior communication or approval, where approval is reasonably required to arrange the return.

Important: A product will not be excluded from an otherwise valid complaint merely because it has been opened to inspect a defect or because a food safety issue is discovered after opening. Your statutory consumer rights remain unaffected.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, spoiled, expired, contaminated, or incorrect, please contact us within the reporting timeframe stated above.

To help us investigate, please share:

Your order number and registered contact details.

Photographs and video of the affected product and its other packaging with the shipping label is mandatory.

An unboxing video, is mandatory.

A brief explanation of the issue.

Please do not consume a product that appears unsafe.

After reviewing your complaint, we will inform you of the next steps. Depending on the situation, the resolution may include a replacement, refund, or another appropriate remedy.

We will not require you to return a potentially unsafe food product where doing so would create a health or safety risk. We may request reasonable supporting information to investigate the complaint.

5. Refund Process and Timeline

Once your refund request has been reviewed and approved, the refund will be initiated through the original payment method wherever possible.

Our refund process generally follows these steps:

Submit your request: Contact us with your order details and the reason for your request.

Review and verification: We assess the complaint and may request additional information where reasonably necessary.

Refund approval: We notify you of the outcome and confirm the approved refund amount.

Refund processing: We initiate the refund within 2-3 business days after approval.

Refund credit: The amount may take an additional 5-7 business days to appear in your account, depending on your bank, payment provider, or payment method.

If a refund cannot be processed through the original payment method, we will contact you to discuss an appropriate alternative, subject to your consent and applicable law.

Any refund due will be processed in accordance with applicable legal requirements. We will communicate any expected delay to you.

6. Return Shipping Costs

Return shipping costs will be handled fairly as follows:

Damaged, defective, spoiled, expired, or incorrect products: EatMyFood will bear reasonable return shipping costs where a return is necessary and the issue is verified.

Change-of-mind requests: Returns of food products due to a change of mind are generally not accepted.

Other approved returns: Responsibility for return shipping costs will be communicated before the return is arranged, subject to applicable law.

Customers will not be required to bear costs for resolving an issue that is attributable to EatMyFood where applicable law requires us to cover those costs.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at kashishjaiswal855@gmail.com or +91 9696198366.

Cancellation requests may be accommodated if the order has not yet been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible.

If an order is cancelled and a refund is due, it will be processed within 2- 3 business days, with the actual credit time depending on the payment provider.

Nothing in this section limits any cancellation or refund rights available under applicable law.

8. Late, Lost, or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will coordinate with our delivery partner to investigate the shipment.

If the order is confirmed lost, cannot be delivered, or otherwise qualifies for a refund under our policy or applicable law, we will communicate the available resolution, which may include a replacement or refund.

Any eligible refund will be initiated within 2-3 business days after confirmation and approval.

9. Refund Exceptions and Fair Treatment

We may decline a return or refund request where the available information reasonably establishes that the issue was caused by misuse, improper storage, or damage after delivery, or where the request otherwise falls outside the applicable policy and legal requirements.

If a request is declined, we will communicate the reason to the customer.

We will not refuse a valid remedy solely because an item is perishable, has been opened to identify a defect, or because a customer has been unable to provide evidence that is not reasonably available.

Nothing in this policy excludes, restricts, or waives any consumer rights or remedies available under Indian law.

10. Contact Us

For return, replacement, or refund requests, please contact:

Brand: EatMyFood
Website: https://eatmyfood.in
Email: kashishjaiswal855@gmail.com
Phone/WhatsApp: +91 9696198366
Location: Lucknow, Uttar Pradesh, India

Please include your order number in all communications so we can assist you efficiently.

Thank you for choosing EatMyFood. We appreciate your trust and are committed to treating every customer concern with care, transparency, and fairness.